{"id":5504,"date":"2023-05-18T13:54:02","date_gmt":"2023-05-18T13:54:02","guid":{"rendered":"https:\/\/noliaboutiquehotel.pt\/?page_id=5504"},"modified":"2026-07-27T16:20:10","modified_gmt":"2026-07-27T16:20:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/noliaboutiquehotel.pt\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"
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FAQS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReservations and Payments <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

What are the check-in hours?<\/strong><\/p>\n

You can check-in at NOLIA Boutique Hotel<\/strong><\/strong> between 03 pm and 10 pm. If you wish to check-in earlier, please contact the Reception team. This service is available upon request, upon availability and at no additional cost.<\/p>\n

What is the check-out time?<\/strong><\/p>\n

Generally, check-out time is until 11 am. However, upon availability you may extend it for an additional hour, and at no additional cost. If you wish, you may postpone your check-out time until 4 pm, subject to availability and associated fee.<\/p>\n

For either situation, you should contact the reception in advance<\/p>\n

What payment methods are available?<\/strong><\/p>\n

The payment methods available at NOLIA Boutique Hotel<\/strong> <\/strong>s\u00e3o: Numer\u00e1rio, VISA, Mastercard, American Express, Transfer\u00eancia banc\u00e1ria e MBWAY.<\/p>\n

Is it possible to pay at check-out?<\/strong><\/p>\n

The payment has to be made at the time of booking or during Check-in<\/em>.<\/p>\n

Como posso modificar ou cancelar a minha reserva?<\/strong><\/p>\n

Os pedidos de cancelamento e altera\u00e7\u00f5es (sujeitas a disponibilidade) das reservas flex\u00edveis dever\u00e3o ser feitos por escrito para o email reservations@noliaboutiquehotel.pt com a respetiva data e hora. Se este pedido for efetuado at\u00e9 72 horas antes da data de chegada n\u00e3o ser\u00e1 cobrada qualquer penalidade.<\/p>\n

What is the Tourist Tax? Is it included in the value of my reservation?<\/strong><\/p>\n

A cidade do Porto cobra a Taxa Municipal Tur\u00edstica no valor de 3 euros por pessoa. Este valor n\u00e3o est\u00e1 inclu\u00eddo nos pre\u00e7os comunicados nem no valor total da sua reserva. Esta taxa ser\u00e1 cobrada diretamente ao h\u00f3spede no hotel. O valor da taxa \u00e9 de 3 euros por pessoa  (com idade igual ou superior a 13 anos) e por noite, num m\u00e1ximo de 7 noites.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMobility-impaired<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Can I request a room adapted for disabled people?<\/strong><\/p>

O NOLIA Boutique Hotel<\/strong> has a room prepared to receive Guests with reduced mobility, therefore the reservation is subject to availability<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe Hotel and how it works<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

What are the reception's opening hours?<\/strong><\/p>\n

A rece\u00e7\u00e3o funciona 24h.<\/p>\n

Can I keep my luggage in the hotel?<\/strong><\/p>\n

O NOLIA Boutique Hotel<\/strong> keeps your luggage free of charge a few hours before check-in<\/em> and after check-out<\/em>. If you wish to leave your luggage with us for a longer period, there will be an additional charge of 5 euros per day and per suitcase.<\/p>\n

O NOLIA Boutique disponibiliza acesso \u00e0 Internet?<\/strong><\/p>\n

Yes. O NOLIA<\/strong> provides free Wi-Fi internet access in the common areas, rooms and studios.<\/p>\n

Is smoking allowed?<\/strong><\/p>\n

O NOLIA Boutique Hotel<\/strong> has a no smoking policy, thus smoking is expressly forbidden in the rooms\/studios or in any other indoor area. Smoking is only allowed in the common outdoor area (patio).<\/p>\n

Do you offer activities at the Hotel?<\/strong><\/p>\n

O NOLIA Boutique Hotel<\/strong> offers wine tastings on its premises, on request and at an additional cost.<\/p>\n

If you wish to do City Tours you must contact the reception team to schedule them with our partners.<\/p>\n

Does the hotel provide parking?<\/strong><\/p>\n

O NOLIA Boutique Hotel<\/strong> does not have a parking lot, so if you wish, Guests must park their vehicles in places and\/or parking lots adjacent to the Hotel.<\/p>\n

Do you have a transfer service?<\/strong>?<\/strong><\/p>\n

O NOLIA Boutique Hotel<\/strong> reserves its transfer upon request and at an additional cost.<\/p>\n

Does the Hotel offer a laundry service?<\/strong><\/p>\n

O NOLIA <\/strong>does not have a laundry service for the Guests. Please go to the reception for recommendations.<\/p>\n

What about noise, does the hotel have an established standard?<\/strong><\/p>\n

It is expected that the environment at NOLIA <\/strong>sea tranquilo durante todo el d\u00eda. No obstante, y establecido por ley, el per\u00edodo de descanso es de 22:00 a 08:00 horas (Reglamento General de Ruidos \u2013 RGR \u2013 Art\u00edculo 24. Decreto-Ley N\u00b0 9\/2007).<\/p>\n

Do you allow visits from non-Guests?<\/strong><\/p>\n

We only allow quick visits to the rooms by third parties, to help with bags or to show the place.<\/p>\n

We do allow longer visits in common areas, to have a drink.<\/p>\n

\u00c9 poss\u00edvel usar as mesas da cafetaria e do p\u00e1tio para desfrutar de refei\u00e7\u00f5es compradas no exterior?<\/strong>
Private dining in our hotel is restricted to rooms and studios.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBreakfast<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At what time is the breakfast served?<\/strong><\/p>

The breakfast at NOLIA Boutique Hotel<\/strong> <\/strong>\u00e9 servido em formato buffet entre as 07h30 e as 10h30.<\/p>

Is breakfast included in the room rate?<\/strong><\/p>

O pequeno-almo\u00e7o est\u00e1 inclu\u00eddo nas tarifas dispon\u00edveis no nosso website.<\/p>

Does breakfast cost anything?<\/strong><\/p>

N\u00e3o. O Pequeno-Almo\u00e7o est\u00e1 inclu\u00eddo na tarifa do alojamento.<\/p>

What should I do if I want to have breakfast before the Cafeteria opening time, due to early<\/em> Check-out<\/em>?<\/strong><\/p>

If you are staying in a studio, you may receive your Breakfast, previously hired, and it will be delivered (service at no additional cost) in your accommodation until midnight of the previous day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Qual a pol\u00edtica que abrange as crian\u00e7as no NOLIA Boutique Hotel?<\/strong><\/p>

Children up to the age of 3 can stay in a room or studio shared with their parents free of charge, subject to prior information and booking confirmation. For this purpose, a crib is available upon request and availability<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Are pets allowed?<\/strong><\/p>

No pets are allowed, with the exception of assistance animals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAmenities<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Which amenities are available?<\/strong><\/p>

Nos quartos tem ao seu dispor c\u00e1psulas de caf\u00e9, ch\u00e1, a\u00e7\u00facar e ado\u00e7ante em saquetas, chinelos de quartos, touca, shampoo e condicionador, gel de banho, sabonete, lo\u00e7\u00e3o corporal, saco higi\u00e9nico, len\u00e7os faciais, discos de algod\u00e3o e cotonetes, garrafa de \u00e1gua e copos. Existe ainda kit dental dispon\u00edvel a pedido na rece\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLost and Found<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

How does the Lost and Found work?<\/strong><\/p>\n

Ap\u00f3s a partida, qualquer item esquecido na habita\u00e7\u00e3o \u00e9 guardado no hotel durante 1 ano. Caso tenha deixado algum bem pessoal no hotel, por favor contacte a nossa Equipa atrav\u00e9s do email info@noliaboutiquehotel.pt.<\/p>\n

There is an additional cost for the item to be sent at the Guest's expense.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQS \uf0fc Reservas e Pagamentos Qual o hor\u00e1rio de Check-in? Poder\u00e1 efetuar o Check-in no NOLIA Boutique Hotel entre as 15h00 e as 22h00. Caso pretenda efetuar Check-in antecipado dever\u00e1 contactar a equipa de Rece\u00e7\u00e3o. Este servi\u00e7o acontece a pedido, mediante disponibilidade e sem custo adicional. Qual o hor\u00e1rio de Check-out? Geralmente, o check-out \u00e9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5504","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/pages\/5504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/comments?post=5504"}],"version-history":[{"count":23,"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions"}],"predecessor-version":[{"id":8239,"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions\/8239"}],"wp:attachment":[{"href":"https:\/\/noliaboutiquehotel.pt\/en\/wp-json\/wp\/v2\/media?parent=5504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}